We’re looking for an experienced and motivated individual to join our small and growing tech team at TRIO. This is an exciting opportunity to deliver outstanding IT support and tech services to our growing client base, including some of the most ambitious businesses across the UK and globally. This is a hands-on role, ideal for someone ready to step up and take ownership of service delivery, client relationships, and day-to-day support operations.

You’ll work closely with our co-founders and clients, contributing directly to shaping how TRIO delivers technology with personality, clarity, and care.

Please note that this is a Plymouth-based role, and regular attendance at our office is expected. The position will also require occasional national and international travel, so a full UK driver’s licence is essential, as is being comfortable with working away from home when required.

The core working hours for this role are Monday to Friday, 9:00am–5:30pm, but there may occasionally be requirements to work outside of these hours to support client projects, events, or time-sensitive deployments. We’ll always aim to give as much notice as possible and keep things balanced – any additional hours worked will always be given back to you.

While this position is initially being offered on a 12-month contract, we are actively growing as a business, and there is real potential for the role to develop into a longer-term opportunity for the right person.

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Key Responsibilities include (but are not limited to)

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• Be the first point of contact for client technical issues and service requests
• Manage and resolve tickets via our helpdesk system (ConnectWise)
• Coordinate software licensing, backups, and third-party services
• Proactively manage monitoring and patching tools (e.g. RMM, AV)
• Contribute to improving internal systems and documentation
• Help scope and deliver small technical projects
• Support our hosted infrastructure (cloud and on-prem hybrid)
• Build, track, and deploy hardware for client teams and internal use
• Assist with onboarding and offboarding of clients and users
• Provision and manage user accounts in Microsoft 365 and Google Workspace environments

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What We’re Looking For (Essential)

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• 3+ years of experience in a service desk or IT support role (ideally MSP or similar environment)
• Strong technical troubleshooting skills (Windows, macOS, networking, cloud services/admin tools)
• Experience using helpdesk ticketing and RMM Tools (e.g. ConnectWise, N-Central, etc.)
• Confident communicator who enjoys helping people of all technical abilities
• Comfortable juggling multiple tasks with good attention to detail
• A genuine interest in technology and a willingness to learn new tools
• Organised, self-motivated, and dependable
• Able to regularly attend our Plymouth office
• Comfortable with National and International Travel, and working away as required
• Full UK Driver’s Licence

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Desirable (but not essential)

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• Microsoft certifications or willingness to work towards them
• Exposure to media production or creative industry workflows
• Experience supporting teams in high-pressure or time-sensitive environments

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What We Offer

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• Flexible working and people-first ethos
• Supportive and collaborative team environment
• Real opportunity to grow with the business
• 25 days holiday + bank holidays
• A say in how we grow and evolve our services
• Being part of a company where your work truly makes an impact
• Clear path for progression into more senior or specialist technical roles
• Choose your own laptop when you join